BRING THE CONCERT HOME
Live Louder
NEWS: VESTLYD ON THE ROAD
Made for life on the road the Stage A4 is built to deliver that concert sound wherever you go. Building on the classic Vestlyd sound philosophy, we’ve developed this compact, portable speaker to bring you enjoyment in places where huge speakers may be a bit impractical to bring.
PRISTINE HI-FI & GREAT ENTERTAINMENT
THIS IS VESTLYD
Born from the untamed crashes of the North Sea battering Denmark's western shores, our speakers are engineered to embody that primal energy. It's not just sound; it's the power of the wild windy west of Denmark, captured in every beat. Dive into the storm and feel the music wash over you.
The goal of Vestlyd is to transport us all back to that period when the purpose of a loudspeaker was precisely that: to be a LOUDspeaker. Back then, function was often prioritized over form, contrary to today, where many things are designed with aesthetics as the most important thing, and sound quality has become somewhat secondary.
Concert at home
We have engineered the V12C and V15C specifically to sound great, even when you turn them up to eleven. So go ahead and let loose every Friday night with these speakers. Feel the goosebumps as you experience a private concert with your favorite artist in your own home.
We're here to help
Have a question about our products or service? Please, hit us up! We'll get back to you as soon as possible.
What is your return policy?
At Vestlyd, ensuring your satisfaction is crucial. We back our product quality with a 30-day money-back guarantee. If you are not satisfied with the product or it does not work as intended, you can simply return it for a full refund or exchange it for the same product. Despite our speakers' weight and potential high shipping costs, we offer a competitive return fee, covering most expenses so you can experience Vestlyd risk-free.
NOTE: Returns have a €49 shipping fee, deducted from your refund.
Goods are dispatched through DSV as well as DHL and delivered to the curb of your home address. You will receive shipping details and a tracking number from DSV or DHL, along with the scheduled delivery time for your packages. Please note that the delivery timeframe cannot be changed.
To initiate a product return, please follow these steps:
- Contact Customer Service at support@vestlyd.com with your order number and return reason.
- Once your request is approved, we will email you a shipping label (DHL) or provide the necessary information for a potential pickup (DSV). For DSV, the return shipment will be managed by us in collaboration with our shipping partner, DSV.
- Ensure that you send back the product in its original box and with all of its accessories.
- For DSV returns, the packages will be picked up at your address, so it is important that you are home at the agreed time. If you are not at home, we reserve the right to request a new return shipment and payment for it.
- For DHL returns, you can drop off the parcel at your local post office (you will find a list of partner locations in the confirmation email).
Upon receiving and verifying the package's condition, you can expect a refund within 14 business days. You will receive an email once your refund has been approved and is being processed. Please allow up to 5 business days for the funds to appear in your bank account.
DHL returns typically reach our Danish headquarters within a few days after arriving at DHL's parcel center in Neumünster, Germany.
For more details, read our refund policy here: https://vestlyd.com/policies/refund-policy
Shipping & Handling
- Currently, our shipping services are limited to countries within the European Union.
- Depending on the product's weight we either ship with DHL or DSV.
- If there are any shipping charges, they will be calculated and added to your total during the checkout process.
- Free shipping on orders.
- All product prices listed on our website already include taxes.
How long will it take for my order to arrive?
- Once dispatched from our warehouse in Denmark, delivery typically takes 2-4 business days, although this can vary based on your location.
- The shipping time starts from when the package leaves Denmark to when it reaches its destination.
- Be aware that shipping times may be extended due to external factors such as force majeure events and public holidays.
- Typically, shipments to Malta and Cyprus are expected to reach the customer within 7 to 10 days.
- You'll receive delivery details, including track and trace information, in your confirmation email. If you don't receive these details, feel free to reach out to our customer support at support@vestlyd.com
Where is my order?
For the most current information regarding your order, please use the track and trace link sent to you in your shipment confirmation email. This will provide real-time updates on the location and status of your order.
You can also follow the link provided in the shipping confirmation email.
If your parcel is taking longer than expected to arrive, we understand your concern. Please contact our dedicated customer support team at support@vestlyd.com
Note: If your parcel's tracking status hasn't updated for over 7 days, please contact us. We'll promptly investigate with the carrier to resolve the issue swiftly.
What are your warranty terms?
At Vestlyd, we offer a genuine 3-year warranty on all our products. We have complete confidence in the quality of our products, and you shouldn't have to prove a defect if your product has an inherent issue.
Our warranty covers malfunctions and includes both spare parts and labor.
However, the warranty does not cover wear and tear, misuse, improper connections, or damage during transportation due to poor packaging, professional use, or insufficient general maintenance.
Please retain your purchase invoice, which includes the product type and order number. This serves as your proof of warranty.