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At Vestlyd, your satisfaction is our priority. We stand behind the quality of our products with a 30-day money-back guarantee. If you’re not fully satisfied or the product doesn’t perform as expected, simply return it free of charge for a full refund.

To initiate a product return, please follow these steps:

1. Contact Customer Service at support@vestlyd.com with your order number and return reason.
   
2. Once your request is approved, we will email you a prepaid shipping label (DHL) or provide the necessary information for a potential pickup (DSV).
   
3. Ensure that you send back the product in its original box and with all of its accessories.
   
4. For DSV returns, the packages will be picked up at your address, so it is important that you are home at the agreed time. If you are not at home, we reserve the right to request a new return shipment and payment for it.
   
5. For DHL returns, you can drop off the parcel at your local post office (you will find a list of partner locations in the confirmation email).

We reserve the right to choose the return method based on the order and destination country, and the customer generally cannot influence this decision.

Upon receiving and verifying the package's condition, you can expect a refund within 14 business days. You will receive an email once your refund has been approved and is being processed. Please allow up to 5 business days for the funds to appear in your bank account. 

DHL returns typically reach our Danish headquarters within a few days after arriving at DHL's parcel center in Neumünster, Germany.

For more details, read our refund policy here: https://vestlyd.com/policies/refund-policy

• Currently, our shipping services are limited to countries within the European Union.
• Depending on the product's weight we either ship with DHL or DSV.
• If there are any shipping charges, they will be calculated and added to your total during the checkout process.
• Free shipping on orders.
• All product prices listed on our website already include taxes.

• Once dispatched from our warehouse in Denmark, delivery typically takes 2-4 business days, although this can vary based on your location. 
• The shipping time starts from when the package leaves Denmark to when it reaches its destination.
• Be aware that shipping times may be extended due to external factors such as force majeure events and public holidays.
• Typically, shipments to Malta and Cyprus are expected to reach the customer within 7 to 10 days.
• You'll receive delivery details, including track and trace information, in your confirmation email. If you don't receive these details, feel free to reach out to our customer support at support@vestlyd.com

For the most current information regarding your order, please use the track and trace link sent to you in your shipment confirmation email. This will provide real-time updates on the location and status of your order.

• DHL Tracking Option 1 
• DHL Tracking Option 2
• DSV Tracking

You can also follow the link provided in the shipping confirmation email.

If your parcel is taking longer than expected to arrive, we understand your concern. Please contact our dedicated customer support team at support@vestlyd.com

Note: If your parcel's tracking status hasn't updated for over 7 days, please contact us. We'll promptly investigate with the carrier to resolve the issue swiftly.

At Vestlyd, we offer a genuine 3-year warranty on all our products. We have complete confidence in the quality of our products, and you shouldn't have to prove a defect if your product has an inherent issue.

Our warranty covers malfunctions and includes both spare parts and labor.

However, the warranty does not cover wear and tear, misuse, improper connections, or damage during transportation due to poor packaging, professional use, or insufficient general maintenance.

Please retain your purchase invoice, which includes the product type and order number. This serves as your proof of warranty.